Overview

LivePerson is a Conversational AI platform designed for businesses to streamline customer experiences and communicate effectively. This platform embraces automation-first customer experiences, providing scalability, enhanced engagement and tangible results.

With key products like the Conversational Cloud, Generative AI, Voice AI, LivePerson enables businesses to deliver personalized digital experiences, leverage large language models responsibly, and create seamless customer experiences across voice and messaging channels.A distinctive feature of this platform includes the AI Chatbot Toolset that enables more effective conversations with AI chatbots.

It also offers Intelligent Insight products that use data and insights to improve customer engagement and agent performance. LivePerson offers Organizational Integration products that help you unlock more data and provide increased flexibility for your business.

It offers industry-specific solutions for sectors like Financial Services, Retail, Telecom and Cable, Travel & Hospitality, and Automotive. It provides specialized services for different use cases such as Customer Service, Conversational Commerce, B2B Sales & Marketing, and IT Service Management.

Apart from its sophisticated, AI-driven products, LivePerson also offers professional services to help businesses embark on their conversational journey, and technical support for around-the-clock assistance.

In addition, LivePerson has established partnerships with various third-party vendors, further expanding its portfolio and the possibilities for its users.All these resources combined provide an AI solution dedicated to making customer-business conversations more efficient, personalized, and effective.