Overview

Instadesk is an AI-based tool that provides comprehensive customer service solutions for businesses. It boasts an integrated suite of tools intended to enhance customer contact systems.

These include a cloud-based Contact Center for efficient telemarketing and customer service, Customer Service Bots that work round-the-clock to ensure consistent service, and a Live Chat feature that facilitates all-inclusive customer connection through an intelligent workbench.

It also features an Intelligent Ticketing System that not only improves cross-departmental collaboration efficiency but also escalates service quality.

All these are complemented by an Intelligent Quality Control system. Parallely, its 'Interactive AI' underpins the cross-functionality of these components.The built-in AI customer service and voice bots operate 24/7 across various platforms like official websites, applications, and self-developed platforms.

By simulating human-like voice and language comprehension, it helps reduce labor costs while improving customer consultation conversion rates. Instadesk also manages pre-sale consultations, post-sale services, customer complaints and more.

Additionally, the tool offers omni-channel support for total scenario coverage and full process management. The tool seamlessly combines bot and human agent operations, transferring more complex issues for manual processing.The enterprise-focused AI tool further enhances the efficiency of internal services.

This is achieved through intelligent knowledge base products that cover various enterprise scenarios. Paired with other features like the voice bots, intelligent tickets, and AI customer service bots, it provides an intelligible, efficient, and implementable digital internal service system for enterprises.Instadesk underpins its operations on core AI technologies of voice technology, Natural Language Processing (NLP), and machine vision.