Overview

Field (IT) Support Advisor is a GPT developed by Organizational.AI that is designed to provide immediate technical support to field teams, ensuring seamless field operations.

It troubleshoots technical issues promptly, coordinates advanced support with the IT department, conducts regular check-ups for field equipment functionality, and provides training to field staff on technical tools usage.

Notably, the GPT helps in documenting incidents and actions taken, recommends improvements to prevent recurring issues, and assists in implementing new technical systems in field operations.

Key skills include proficiency in troubleshooting, hardware and software issues, the knowledge of field operation technologies, expertise in technical documentation, and system administration.

Moreover, the GPT can create a review document or FAQs from policy documents, identifying Responsible, Accountable, Consulted, and Informed parties in decisions.

It is able to read through documents, understand them comprehensively and provide detailed FAQs addressing potential queries. Essential features like providing meticulous Q&A generation based on policy documents and the ability to tailor responses better with the more specific information provided by the user are present.

The Field (IT) Support Advisor also provides directions for users to control their data used for training and assists in the creation of the technical content in preferred file formats, such as PowerPoint slides and Excel or Word documents.