Overview

The Customer Experience Helper is a GPT created and developed by Sentiment Group LTD. Its main utility is to assist users in improving their businesses' customer experience.

This tool is fashioned to provide almost real-time feedback, being accessible 24/7 to respond to all queries and guide the users.Being an application built on top of ChatGPT, it's purposed to answer questions and provide helpful insights on topics related to customer experience, making it a tool of choice for individuals and businesses seeking to excel in this area.

Among the varied topics it can navigate are customer loyalty enhancement strategies, customer journey mapping, customer experience strategy development, customer insight analysis, and the creation of customer service induction programmes.The GPT uses prompt starters, such as 'How to improve customer loyalty?' and 'What is customer journey mapping?', which serve to encourage user interaction and case-specific inquiries.

These starters can act as catalysts for comprehensive conversation and detailed consultation about improving the customer experience within the context of the user's unique business model.

An important point to note is that the Customer Experience Helper requires a subscription to ChatGPT Plus, indicating that it is a premium tool offering more specialized and targeted advice.Although the term '24/7 help' can be seen as a metaphorical reference to its constant availability, it underlines the benefit of this tool, as it allows users to get assistance at any hour, making it possible to get help on business time, reducing downtime and increasing business efficiency.