Overview

Brandwatch is a comprehensive suite of tools designed to help businesses connect with their customers on a variety of social media channels. It allows businesses to understand and engage with their consumers in a fast and relevant manner.

Key functionalities include deep consumer research, on-the-pulse trend monitoring, data-driven content creation, timely customer engagement, and responsive crisis management.

Furthermore, Brandwatch provides the ability to monitor all channels through a single social inbox, facilitating community management and customer support.

The platform also includes elements aimed at improving social strategy execution and producing results informed by robust, unique insights. Brandwatchs Iris AI offers cutting-edge artificial intelligence to help users work smarter, leveraging expert social and traditional media analysis.

Brandwatch also caters to specific use cases, industries, and roles, from market researchers, marketers, and social media managers, to agencies and content marketers.

These features enable businesses to react to trending matters efficiently, ensure brand alignment and stellar quality in their content, and handle emerging threats across an expansive source network confidently and quickly.